Skip to the content

Terms and Conditions

We are a relaxed, family-run site with camping pitches and a self-catering holiday cottage.  We are passionate about creating a friendly atmosphere on site and will do everything we can to ensure you have a fantastic stay. We are always here to talk through any concerns you have.  Please contact us at any point to discuss your needs or concerns.

 

Data Protection

The information taken at time of booking is required to be collected for the purposes of processing your reservation with us. We may process your data to keep you informed of our activities and to keep you updated with news, offers and other information that may be of interest to you. If you do not want us to use your information for the marketing purposes described in this paragraph, please let us know. We may also disclose your data to CampStead Ltd who may contact you, inviting you to complete a questionnaire and review regarding your stay at our campsite. When booking accommodation with Meadow Farm Campsite you are agreeing to enter into a binding contract with us.

References to ‘us’ and ‘we’ in these Conditions relate to Meadow Farm campsite. References to ‘you’ or ‘your’ relate to the person making the booking and all members of that person’s party. When you book online or we email confirmation of a reservation to you, we enter into a contract with you, which is subject to these Booking Conditions.

 

Your booking:

Booking forms are completed via the online booking system on our website. If you make a telephone booking we will complete the form for you. You must be over 18 years of age to make a booking.

 

Booking Confirmation:

Following your booking and confirmed deposit/balance payment you will receive a receipt confirming your payment. Please check your Booking Confirmation and notify us of any errors immediately. Deposits are non-refundable and may only be transferred at the campsite's discretion. Please bring your booking receipt when checking in at reception. Any booking that has not had its balance paid by the due date will be cancelled with all monies already paid being forfeited.

 

Cancellations & Refunds

We understand that sometimes you may want to cancel or amend your booking.

You are welcome to amend your campsite booking at any time, please contact the office on 01834 818 500 or email us on meadowfarmtenby@gmail.co.uk where we will try and meet your request.

It may be necessary to cancel your break due to illness, accident or change of circumstances. Your deposit of £40 is non-refundable.

We do not offer cancellation insurance and strongly advise you to take out the appropriate insurance.

Cancellation 14+ nights to arrival date:  We will refund your pitch fee, but retain your deposit

Cancellation 0-13 nights to arrival date:  At this late notice we cannot offer refunds, please call the office if you would like to discuss.

 

Non-arrivals without prior notification

Non arrivals without notice will be cancelled after 12 hours of latest check in time, 8pm on day of arrival.

 

If we make any major alterations to your booking

We try very hard to provide all facilities as advertised on our website. It may however be necessary to make some alterations in advance of your holiday. If such a change is necessary, we will endeavour to advise you in writing as soon as possible.

We always endeavour not to change the date or cancel your booking, but in exceptional circumstances this may be necessary. We will inform you of the change of date or cancellation as soon as possible and give you the following options.

 

  • accept the alternative arrangements as notified to you
  • choose another available break from us at the advertised price
  • cancel your holiday with a full refund of any money you have paid

 

If we cancel your booking

In extreme circumstances we may need to alter, amend or possibly cancel your holiday booking. If we do so, we will contact you as soon as possible, and you may be offered an alternative or full refund.

 

Meadow Farm is not obliged to refund the customer in case of unforeseen circumstances and/or Force Majeure.

Force Majeure must, without being exhaustive – in any case be defined as the imposition of emergency rule in the area where the campsite is located. It includes any event which we could not, even with all due care, for-see or avoid. Such circumstances include the destruction or damage (which cannot reasonably be remedied to a satisfactory standard before the start of your holiday) through fire, flood, explosion, storm or other weather damage, break-in, criminal damage or any other similar event beyond our control. Such circumstances also include riots or civil strife, industrial action, natural or nuclear disaster war or threat of war, actual or threatened terrorist activity, outbreak of infectious diseases, epidemics or pandemics that pose a danger to humans and/or animals (for eg; BV BSE, Swine fever, Foot & Mouth disease, or any other health disorder or affliction). Should any of this occur, Meadow Farm Ltd holds itself responsible to notify you immediately regarding transfer to alternative dates for booking. We strongly recommend that you have adequate holiday insurance in place to cover this.

 

Refusal

Very occasionally we refuse a booking, it is our job to ensure there is harmony on site and it is at our discretion who we allow onto the site.  We are also not obligated to discuss our decision.  We reserve the right to refuse future bookings based on previous behaviour on site, rudeness to our staff or disregard for the community here at Meadow Farm.

 

Rules and Regulations

The person completing the booking is responsible for the conduct of their party, It is your responsibility to read the rules & regulations and abide by the rules therein. Not reading the rules is not an excuse for infringement. It is your responsibility to ensure that all members of your party accept the terms of the contract set out in these terms and conditions of booking. Failure to disclose all relevant information or comply with these terms may lead to termination of the contract and loss of the booking without refund. Meadow Farm Campsite reserves the right to ban individuals from future use of the campsite.

 

Electric vehicles

We do not permit the charging of electric vehicles on the campsites electric hook ups.

 

Children

Children remain the responsibility of their parents or guardians at all times. It is particularly important that you always know where your children are, and that you provide adequate supervision for them at all times.

 

Liability

Anyone defacing or causing damage to any buildings, equipment or property of the campsite faces immediate eviction and prosecution. The pitch hirer will be responsible for and charged for any damage /loss caused by themselves or their visitors to the pitch or to any campsite facility or other resident’s property. Your personal belongings, vehicles, vans and their accessories and contents are left at your own risk. Meadow Farm Campsite or its staff will not be liable for the loss, theft or damage of any property nor for any injury, accident or mishap to any person in the campsite. Customers must ensure that their property is secured and fully insured for any unforeseen eventuality.

Meadow Farm reserve the right to dispose of equipment and items left on the campsite or adjacent land following departure at the end of your booking without prejudice.

Meadow Farm campsite accepts no liability for loss or damage to possessions and/or personal injury. In making this booking you are accepting full responsibility for yourself, your booking party, your children and you are agreeing to abide by our Terms and Conditions, which can also be viewed in full on our website.

 

Antagonistic, rude or unfriendly behaviour on site

Very occasionally we’ll get a troublesome group or visitor, we will always try and guide people towards fitting into the community and creating a harmonious atmosphere on site but there are clashes from time to time.  We have only asked a handful of visitors to leave early due to disruption and it has only ever been after a conversation and a number of ‘chances’ but we reserve the right to refuse your stay if you don’t want to listen to our concerns.  We understand that you are on holiday and want to help you have the best stay possible but our duty is to the campsite as a whole and we need to be firm and fair if there is any unwarranted disruption.

 

Our team is very dedicated and will be ready to help if you are dissatisfied in any way, we ask that you work with us to resolve any issues – respect and understanding will be met with the same.

 

If you have any questions, then please get in touch!

Thank you

The Meadow Farm team.

 

Meadow Farm Tenby

Northcliffe
Tenby 
Pembrokeshire 
SA70 8AU

Tel: 01834 818500

A little gem of a place with an amazing view over Tenby and the sea. Basic but clean and tidy. The friendly owner has just taken over and is going to modernise showers etc. Dogs allowed. Highly recommend to stay there.

Geraldine H (TripAdvisor) 26/07/18

Meadow Farm is a lovely campsite suitable for tents and camper vans etc. Basic shower and toilet facilities and the best view in Tenby. Ideal location and friendly people. Find a flat spot and relax. you'll come away wishing that you had booked for longer.

Anthony W (TripAdvisor) 21/08/18

Got a question?

Please email meadowfarmtenby@gmail.com with any queries or click the Book Online button to make a booking.